Privacy Policy
Last updated: 09/06/2025
At Koh Tao Dive, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website and make a booking with us.
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1. Information We Collect
We may collect the following types of personal information:
• Your full name
• Email address
• Phone number
• Nationality
• Booking details (selected course, date, number of participants, etc.)
• Health information (if required for diving medical forms)
• Payment information (only through secure third-party providers)
• Any other information you choose to provide via contact forms or email
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2. How We Use Your Information
We use your personal information to:
• Process and confirm your booking
• Communicate with you before and after your course
• Ensure your safety and preparedness for diving activities
• Improve our services and customer experience
• Comply with legal obligations (e.g., insurance or liability documentation)
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3. Legal Basis for Processing
We process your data based on one or more of the following legal grounds:
• Your consent (e.g., when you submit a booking form)
• The performance of a contract (e.g., to deliver the course you booked)
• Legal compliance (e.g., for health and safety requirements)
• Our legitimate interests (e.g., to improve our website or services)
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4. Data Sharing and Third Parties
We do not sell or rent your personal information to third parties.
We may share your information with:
• Our certified PADI instructors
• Local medical professionals (in case of emergency)
• Payment processing platforms (e.g., Stripe, PayPal)
• Government authorities if legally required
All third parties we work with are required to respect your privacy and handle your data securely.
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5. Data Retention
We retain your personal data only as long as necessary for the purposes outlined above or as required by law (e.g., insurance records, dive logs).
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6. Cookies and Website Analytics
Our website may use cookies to:
• Ensure website functionality
• Analyze visitor behavior via analytics tools (e.g., Google Analytics)
You can disable cookies in your browser settings, although some site functions may not work properly without them.
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7. Your Rights
You have the right to:
• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw your consent at any time
• File a complaint with a data protection authority if you believe your rights have been violated
To exercise these rights, please contact us at:
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8. Data Security
We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access. However, no online system can be guaranteed 100% secure.
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9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
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10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📍 Koh Tao Dive, Koh Tao, Surat Thani, Thailand